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Tuesday, November 16, 2010


Knowledge Process Outsourcing or KPO industry has emerged as one of the highly paid and rewarding career options from last few years. It has excellent earning potential for the candidates with technical and analytical skills in different areas of expertise including engineering, medicine, pharmacy, legal, architecture, finance, economics or journalism.
Knowledge process outsourcing (KPO) is referred as a form of outsourcing whereby the knowledge related work is performed in an organization or by a division of the same organization, which may be in the same country or in an offshore location to save the cost. In contrast to the outsourcing of production or manufacturing, KPO has specific focus on knowledge expertise and high-value knowledge based work. In contrast to BPOs, the KPO professionals are not kept busy in receiving and replying to the customers? phone calls only.
KPO industry involves high-value tasks carried out by organization. KPO industry is always in need of candidates with proficiency in advanced information search, analytical, interpretation and technical skills alongwith the professional and decision-making aptitude. It is one of the growing fields and generating lots of job opportunities for candidates having proficiency in their domain. KPO is not restricted to a particular stream rather it prefers employees from diverse academic backgrounds. It helps in getting different perspectives for delivering quality work to the clients in global market. In last 5 years, there has been a strong requirement of engineers, CAs, doctors, MBAs, lawyers, research analysts, scientific researchers and Ph.Ds. India has lots of intellectuals to fulfill the growing need of KPO industry in all the fields. In-depth domain knowledge with conceptual understanding is the key to success and growth in a KPO establishment. One can make full use of his/her educational qualifications and can earn a handsome salary package while working in a KPO. Good performers and intelligent candidates have tremendous opportunities in KPO organizations in terms of growth, salary package, managerial responsibilities, positions and designation.
KPO is a quick-money sector and provides long-term jobs as well. Well-educated, intelligent, knowledgeable, analytical and deserving candidates can make handsome money in this sector, far more than that is being paid in the BPO sector.
India is a country rich in educated and talented people, competent in handling knowledge-based work and research with efficiency. India is famous in the world for its hardworking and intelligent people. With this talented pool, India has appeared as a global KPO hub with specialized knowledge workers in respective verticals. In a statement, former US President George W Bush also warned the American school children that if they will not gain the skills needed to compete with their counterparts from India and China, new jobs would go to those countries.  He was addressing a magnet school in Maryland.
Now it is the fairy tale and moreover misconception that Indian companies are having ?Software Labor or Software Coolies?, but Indian stuff is now preferred in almost every stream. India has a pool of sharp knowledge workers in different sectors ranging from Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering, Analytics, Design & Animation, Research & Development, Legal, Paralegal Content and even Intelligence services.
This talented generation is now given attention by leading business giants across the globe which results in the outsourcing of high-end processes to low-wage destinations. 
KPO organizations, in addition to providing expertise in the processes themselves, often make many low level business decisions - typically those that are easily undone if they conflict with higher-level business plans.
KPO industry is more concerned on value chain rather than a traditional BPO company that provides basic backend or customer care support. Knowledge Process Outsourcing (KPO) is concerned with the highly skilled outsourcing services including document writing, global filing, prior art searches, legal advise on infringements, invalidation search, freedom of use search, executing standardized processes and requires advanced analytical and technical skills.
The KPO services that are outsourced to India are
®       Research & Development
®       Business and Technical Analysis
®       Learning Solutions
®       Animation & Design
®       Business & Market Research
®       Pharmaceuticals and Biotechnology
®       Medical Services
®       Writing & Content Development
®       Legal Services
®       Intellectual Property (IP) Research
®       Data Analytics
®       Network Management
®       Training & Consultancy

India has hardworking and proficient knowledge workers to meet this emerging sector's challenges and bringing foreign currency in India.
KPO VERSUS BPO: The demarcation line between KPO and BPO is very thin. Generally, KPO and BPO are closely related to each other. BPO industry handles the problems in a pre-defined and pre-processed way. Business process outsourcing (BPO) is a broad term which refers to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.
Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.
Mainly transaction processing is the area of concern in BPOs. The transaction processing in BPO may include
®       Customer Support Services
®       Technical Support Services
®       Telemarketing Services
®       Employee IT Help-desk Services
®       Insurance Processing
®       Data Entry Services / Data Processing Services
®       Data Conversion Services
®       Scanning, OCR with Editing & Indexing Services
®       Book Keeping and Accounting Services
®       Form Processing Services:
®       Internet / Online / Web Research
®       Provident Fund and Gratuity related services
However, there are so many benefits associated with BPO industry, still money is not only the concern that matters to a person’s life. There are many reasons because of which a BPO professional change his/her job.  In BPO industry, initial salary is, no doubt is very good but it stops at a certain level.

Here are some common problems or reasons due to which candidates leave the BPOs after some time -
®       Limited Growth in terms of Salary
®       Scope of promotions not satisfactory
®       Rude behavior of callers/customer while attending the phone calls
®       Urge for shifting to programming/development for high salary and growth
®       Salary hike stops at certain level
®       Willingness for Higher education and to shift in managerial designation
®       Disturbance in personal life
®       Physical strain and stressful work culture
®       Odd Shift Timings and restless life
KPO helps in transfer of domain specific expertise of higher level rather than process expertise. The high-end services, which Indian KPO sector provide, are:
Intellectual Property Investigation
®       Prior Art Search
®       Patent Writing
®       Patent Drawing
®       Invention disclosure drafting
®       IP Overlap Analysis
®       Patent Claims Mapping
®       Patent Proofreading
®       Claim Analysis
®       Patent File History
Legal Research Services
®       Legal Research
®       Legal document review
®       Litigation Support
®       Legal Coding
®       Legal Proofreading
®       Scoping
®       Legal Document Management
®       Legal Publishing
Data Research & Data Analysis Services
®       Online Research / Secondary Research
®       Strategic Market research
®       Equity Research
®       Fixed Income Research
®       Quantitative Analytics
®       Business Research and Analytics
®       Financial Analytics
Market Research
®       Data Processing and Analysis
®       Web Survey Analysis
®       Marketing Questionnaire Design
®       Media Research
®       Online Research
®       Multivariate & Bivariate Analysis
®       Quantitative Market Research Services
®       Business Market Research
®       International Market Research
®       Market Research Surveys
Financial Market Research
®       Applied Investment Research
®       Financial Analysis
®       Financial Accounting
®       Business Research
®       Investments Research
®       Credit Research
®       Equity Research
®       Financial Analysis and Financial Statements
®       Tax Preparation
®       Financial Data Entry & Conversion
®       Competitive Business Analysis
®       Syndicated Research
®       Trend and Competitor Analysis
®       Company Profiling
Database Development Services
®       Data Enhancement
®       Database Hosting
®       Clinical Data Management
®       Database Publishing
®       Reporting and Business Dashboards
®       Data Mining
Medical Writing Services
®       Medical Writing
®       Medical Editing
®       Medical Content Enrichment
®       Attribute Extraction
®       Medical content classification
Content Development Services
®       Technical Writing
®       Web Content writing
®       Fiction Writing
®       Proofreading Services
®       Editing Services
Animation and Simulation Technology
®       Forensic Animation
®       Simulation
®       2D and 3D Animation
®       Virtual Reality Systems

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